Frequently Asked Questions

When will my order ship and how long will it take to arrive?

We process most orders within 1 business day (M-F). Orders placed on Friday after 8am Pacific Time will most likely ship Monday. Most domestic (U.S.) orders will arrive 2-5 BUSINESS days after they have shipped (Friday orders may ship the following Monday, so expect delivery between Wednesday and Saturday). Please keep in mind external factors that can affect your delivery time, such as weather and holidays. A shipment notification email is sent once your order has shipped. That email will contain your tracking number. If you do not get a shipment notification email within 2 business (Friday orders may not get a shipping notification until 2PM PST the following Monday) days of your order please contact us at: support@fightfast.com support@fightfast.com

We do not ship on Saturday. Our shipping crew works very hard Monday through Friday and they get to rest and spend time with family on the weekends. We love getting you your items quickly, but we also value our ability to provide our crew with a traditional weekend. We appreciate your understanding.

We do not offer international shipping at this time.

Can I pick up my order at your facility?

Our location is a shipping warehouse only. It is not a store and is not open to the public. Employees are not allowed to give items or accept returned items from anyone walking in.

Are your products legal in my State?

We are not aware of any of our knife products that are illegal in any state. That said, we ask that customers be aware of the laws that exist in their local jurisdiction. If you are in doubt, contact your local police or sheriff’s department, or consult a local attorney familiar with criminal law. We do not sell any switch blades or automatic knives. We do not sell any double-edged knives. As a business, we employ best practices and act in accordance set out by the guidance at the following website:

https://knifeup.com/knife-laws/

I don't have a credit card, will you accept a check or money order?

We do accept checks and money orders sent by mail. Please note the instruction below to place your order:

Please include a note with your name, address, email address and phone number and the exact name of the product you are ordering. Please ensure the amount on the check or money order includes both the product price and the shipping and handling fee if applicable.

If you are unsure of a product name or cost visit: www.trsdirect.com

Send your order information and check or money order to:

Attn: Orders
TRS Direct
606 E. Acequia Ave.
Visalia, CA 93292

Is there a charge to become a hotlist member?

There is no charge to become a hotlist member.

My order status is “Pending”, when will it be processed?

Orders with Pending/Offline status means that payment was not received and your order was declined. You are welcome to verify this with your Financial Institution and place your order again.

Do you offer coupons codes?

From time to time we send coupon codes to Hotlist members for select products. These coupons may be given as codes to use at checkout, or automatically applied through a link sent in an email. Coupons are only available to Hotlist members and do expire. Customer support is not a Hotlist member, therefore support does not have access to coupons.

Is there a Quantity Limit?

Most products have no quantity limit. However, promotional items that are made available for shipping and handling only have a strict quantity limitation of 1 free item per Hotlist member or household.

How do Upgrade Offers work?

Upgrade offers are in addition to the original order. If you accept an upgrade offer, it adds to the cost of the original order.

Where is my Bonus Instructional Video?

Depending on the product you purchased, the instructional video may be an actual DVD disc that arrives with your order, or it may be a “digitally delivered” video in the form of a link that is sent to your email address once your purchase is complete. The product description will state if the video material is delivered digitally by an email link or a physical DVD disc. You can find this information in your receipt as well.

If you did not receive a digitally delivered video link, or have accidentally deleted or lost it, contact Customer Support for assistance: support@fightfast.com

Where can I find the price or specifications of a product?

Product details and prices can be found on our catalog website: www.trsdirect.com

Where do I find my Quiz Results?

You can find the answer key here: https://fightfast.com/ga13/answers32813.php

How do I close my knife?

Watch the video below for instructions for using a folding knife with a “liner lock” mechanism. All TRS folding knives use a liner lock mechanism:

Why is this DVD not playing on my computer?

Many computers do not come from the factory with DVD playing software installed. If you have a traditional DVD player connected to your television please try the DVD in that DVD player before contacting customer service. If your computer does not have a DVD playing software installed, you can download a free one off the internet. We recommend this one:

https://www.videolan.org/vlc/index.html

This is a recommendation only and we are not responsible for any software you download or install. Our support team cannot help you with technical computer or software issues.

If you have tried these steps and believe you have a defective disc please contact support at: support@fightfast.com

Returns and Refunds

Most products can be returned for a full refund of the purchase price if they are returned within 1 year (365 days) of purchase. Please send all returns to the address below and include the information requested below. Please be sure that all items from the product are included in return package unless an item was specifically listed in the advertisement as free to keep even if you return the product.

Items to Include:
Your Full Name used at time of purchase
Order Number
Your email address used at time of purchase
Your address
The name of the item you are returning.

Finding Your Order Number:
Your order number is printed on the shipping label under "Imp Id":

Address for Returns:
Attn: Returns
TRS Direct
606 E. Acequia Ave.
Visalia, CA 93292
USA

When to expect a refund:

We process returns within 48 hours of the items arriving in our returns department. This means most customers will have their refund processed within that time frame. Our system will email you once an item has been fully processed.

When we cancel an order or process a refund you can expect to get your money back within 1-5 business days depending on your financial institution. The process on our end is very quick and simple. However, your bank or financial institution must also process the refund and the time it takes varies. Please allow 1 to 5 business days after we process the refund. If you receive refund confirmation from us and do not receive your refund within 5 days we advise you to contact your financial institution.

Can I cancel my order?

All orders are cancellable up until the time they have been shipped. If your order has not shipped and you would like to cancel your order please contact our support department by email (support@fightfast.com). We process and ship orders very quickly so you must contact us as soon as possible.

If you order has already shipped and you do not want the product, please contact our support department to make arrangements (support@fightfast.com). Do not refuse a package from us hoping that will cancel your order. Refused packages do not always get returned to us. This will only make it more difficult for us to refund your order.

Where's my confirmation email and receipt?

A sales confirmation and receipt are automatically sent to the email address provided in the cart check out.

If you're having trouble finding it, make sure you're checking the same email address that was entered into the cart. Also, check your spam folder.

Some internet service providers are hosted on independent domains with aggressive spam filters that can reject and delete an order receipt without the customer even being aware of it. This is rare, but it does happen.

If you need a copy of your order confirmation and receipt email, please contact customer service at orders@trs-orders.com.